The Isle of Man Government Department for Enterprise (known as “DfE”) is responsible for delivering a diverse economy where people choose to work, live and invest. Thinkfibre.im is the official website of the National Broadband Plan. This privacy notice tells you what to expect when we use this website to collect personal information.
How we use your information
This privacy notice tells you what to expect when DfE collects personal information on this website. It applies to information we collect when people:
- visit our website
- contact us by email, in person or over the phone or on our webform
Visiting our website
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
The only people who have access to personal information submitted on this website are those who have a legitimate need to; this includes the Marketing and Business Intelligence Directorate where the Marketing Team are responsible for the running and maintenance of the website.
Isle of Man Government website
DfE also has a sub-site on The Isle of Man Government website, gov.im/dfe; this website is owned by the Cabinet Office. Their Privacy Notice in relation to how you use gov.im can be found at the top of each page next to the Terms and Conditions or following this link: https://www.gov.im/about-this-site/privacy-notice/.
Contact us by email, in person or over the phone or on our webform
We will only ask for your name and postal or email contact details. You may choose to provide extra information if you are making an enquiry.
Email mailboxes are accessed by only a select number of staff central to Department for Enterprise who are able to allocate enquiries out to the team who will be able to address your enquiry or request. Such emails will only be shared outside the Department with your knowing, and only do so in order to address your enquiry or request.
We securely store personal information electronically and manually:
- Ongoing email communications are stored on our Isle of Man Government email system, Microsoft Outlook
- We have three main records management tools across Department for Enterprise all specifically designed for the type and use of the information recorded; depending on the nature and destination of your communication, your information will likely be stored in either: Microsoft Dynamics CRM, MailChimp or the Isle of Man Government secure network.
In normal circumstances we will only keep a record of this communication in an active area (e.g. emails will be used in Outlook) until the request or enquiry has been fulfilled; after this time they will be kept for 6 months in one of our records management systems.
What is a Cookie?
Cookies and passive technologies are pieces of information that a website transfers to your computer. Cookies can make the web more useful by storing information about your preferences on particular sites, enabling us to provide more useful features for you. They contain no name or address information or any information that will enable anyone to contact you via telephone, email or any other means, the cookies used are listed by in What Personal Information we might collect and why.
Thinkfibre.im uses also third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.
Consenting to cookie and passive technology use
The first time you visit each of our website, you will be provided with an option to approve (or “opt-in”) to the use of all cookies on the website with a pop up in the bottom right-hand corner. We have no way of knowing whether you allow cookies or not, and no way to trace your selection back to you. Instead, your own internet browser remembers the selection so it will treat that cookie the same each time (until you change your cookie settings).
Withdrawing consent to cookie and passive technology use
You can usually manage and disable all cookies and passive technologies directly through your internet browser; you may therefore find it helpful to check the guidance provided by your internet browser provider. The most common providers and links to their guidance on cookies and passive technologies have been provided below:
Google Chrome: support.google.com/chrome/answer/95647?hl=en
Microsoft Internet Explorer: support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Apple Safari: support.apple.com/kb/ph21411?locale=en_US
What cookies do we use?
You can find details of what cookies we use here
Why we process personal data (aka ”the legal basis)?
We will only process your personal information if a lawful basis exists:
Consent: if we rely on your consent to process your information, we will make it obvious what we are asking for consent to do and always tell you how you can withdraw your consent e.g. registering for services, newsletters and competitions.
Public task: if it is the public interest for us to collect or store e.g. when handling enquiries from members of the public
How will we securely process personal data?
All personal information is kept with the highest standards and safeguards in place. This includes technical security, preventing unauthorised access, undertaking audits and maintaining backups:
• Emails – Email communications are stored on our Isle of Man Government email system, Microsoft Outlook We encrypt and protect all our emails in line with government standards. If your email service does not support this encryption, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law
• Microsoft Dynamics CRM – Only certain members of staff will have access to your personal information on CRM and there is security in place to ensure this. Blockchain Isle of Man’s marketing lists are held on CRM. The administration of CRM is undertaken by Government Technology Services in the Cabinet Office; however, they are unable to access the content of any records and so will not be able to access your personal information.
• Isle of Man Government Secure Network – There are strict access controls in place meaning that only those within specific Divisions can access team folders; in addition, only the teams within the Divisions who are able to access personal information, are those that have a business need to do so. The administration of the IOMG Secure Network is undertaken by Government Technology Services in the Cabinet Office; however, they are unable to access the content of any records and so will not be able to access your personal information
• Manual records – We do not routinely store manual records, however, those that are already in storage and an new records we are required to hold any manually are either stored onsite or in a third party storage facility with whom we have a data protection agreements in place.
Your rights as a data subjects and access to personal information
Under the Data Protection Act, you have rights as an individual which you can exercise in relation to the information we hold about you. At any point while we are in possession of or processing your personal information, you, the data subject, have the following rights:
|Access||You have the right to request a copy of the information that we hold about you|
|Rectification||You have a right to correct data that we hold about you that is inaccurate or incomplete|
|Erasure||In certain circumstances you can ask for the data we hold about you to be erased from our records|
|Restriction of processing||Where certain conditions apply, you have a right to restrict the processing of your data|
|Portability||You have the right to have the data we hold about you transferred to another organisation|
|Objection||You have the right to object to certain types of processing such as direct marketing|
|Objection to automated processing||You also have the right to be subject to the legal effects of automated processing including profiling|
|Judicial review||In the event that the Department for Enterprise refuses your request under rights of access, we will provide you with a reason as to why. You then have the right to complain as outlined in Complaints|
You can find out more about these rights here – or by contacting our Data Protection Officer using the details at the end of this notice.
In the event that you wish to make a complaint about how your personal information is being processed by Department for Enterprise (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with our Data Protection Officer in the first instance; as well as the Isle of Man Information Commissioner.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Department for Enterprise’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
UNDER WHAT CIRCUMSTANCES CAN THINK FIBRE CONTACT ME?
Our aim is never to be intrusive, and we aim to always avoid asking irrelevant or unnecessary questions. Moreover, any information you provide us will always be subject to rigorous measures and procedures to maintain your privacy. You will never be contacted by a means you did not consent to when providing us with your data.
We only use personal information for as long as it is needed and will store it for the shortest amount of time possible, in accordance with the law. See our Retention of Records Procedure on our Information Governance and Privacy page.
PROCESSING SPECIAL CATEGORY (SENSITIVE) DATA AND THE DATA OF CHILDREN (UNDER 16S)
We have to put additional measures in place if we plan to process any special category personal data, including ethnic origin or religion; however, Blockchain Isle of Man does not process any special category personal information using this website. In order to process the personal information of children, we would have to put additional measures in place because they may be less aware of the risks involved . Blockchain Isle of Man does not target any services to children and does not process the personal information of children for marketing purposes, competitions or registering for services or user profiles.
SENDING US PRIVATE MESSAGE ON SOCIAL MEDIA
Social media message boxes are accessed by the team responsible for that service/product; this includes the Marketing and Business Intelligence Division, who have responsibility for maintaining Blockchain Isle of Man’s social media platforms. Such messages will only be shared outside Blockchain Isle of Man with your knowing, and only in order to address your enquiry or request. The Marketing and Business Intelligence Division may at certain times require a third party to manage Blockchain Isle of Man’s social media; if this happens this policy will be revised.
Social media messages will only be kept for a month after the conclusion of the enquiry.
For any privacy enquiries, please feel free to contact our Data Protection Officer, or the Isle of Man Information Commissioner:
DEPARTMENT FOR ENTERPRISE DATA PROTECTION OFFICER:
St George’s Court, Upper Church
Street, Douglas, Isle of Man, IM1 1EX
Tel +44 1624 682381
NOTICE ISSUED UNDER THINKFIBRE ISLE OF MAN DATA PROTECTION POLICY ON 17-MAY-2018; SUBJECT TO ANNUAL REVIEW
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