Business survey required
Guide to understanding installation exceptions.
In most cases connecting your property with fibre broadband is a simple exercise. However in some premises you may need to complete some additional work before it can be connected to fibre. This is because the infrastructure supplying properties varies around the Island depending on several factors, including when properties were built and the location of the property. This page explains what you need to do if your property has been identified as needing a Business Survey.
Business Premises-Survey Required
If your property has been identified as a business property, it is likely to need the fibre installing in a Comms room or rack along with the existing IT infrastructure. For business properties, an engineer will contact you to arrange a meeting on site to determine your exact requirements. They will agree with you the best position for the ONT and how to connect it to your existing IT network. This survey will occur within 10 working days of you placing your order. Once the requirements are determined, the Fibre team will complete the required work. Once completed an appointment will be agreed with you for the installation of the ONT.
